Great environment for both networking and learning.

- Manager, Cincinnati Bell 

Loved the interaction this year and love the Canada vs. USA markets discussions.

- Anon.

Is CETS better?

We believe people learn from their peers. CETS is the best vehicle available to benchmark best in class sales and customer experience within the telecom industry. 

Is CETS useful?

All of our activities, learning sessions, and face-to-face meetings result in tangible takeaways that can be applied immediately in our members’ day-to-day jobs. 

Is CETS a good value?

CETS members find that just one sales or customer experience improvement can translate to far more in tangible revenue than the cost of membership. 

Frequently Asked Questions

Who We Are

The Customer Experience & Telco Sales Association (CETS) brings together professionals from the service provider and vendor communities within the Telecom industry responsible for direct and indirect sales channels, customer care and the customer experience. Members share channel best practices and industry trends in these areas with respect to all products and services sold by Telco providers.